Refund policy

We do not provide refunds on any orders. Due to the nature of our services, we cannot accept any returns or exchanges on any product or service after payment or delivery, so please choose your products and services carefully. This applies whether you have changed your mind for any reason; your items cannot be returned to Evermoving We Rise Institute LLC (EWRILLC). Since there is no way of verifying what has happened to our products once they have left our possession, all products from EWRILLC cannot be exchanged, returned, refunded, or revised in any way.

This does not apply to items shipped in error. Please notify us within 24 business hours upon receipt. You may ship it back to us for a full exchange, providing it is returned to us unaltered. If it appears altered upon arrival, we will notify you of the reason it cannot be exchanged by email and the item will not be returned or exchanged. By purchasing EWRILLC services and/or products you agree to and accept these terms.

If the item is unaltered, we will ship your correct product out immediately at our expense. Again, customers have 24 business hours to notify us of the error. If we do not receive notification of the shipping error within this time frame we will not honor the exchange. To notify us of the error, you must email us with your product information and delivery date and we will priority ship your correct product out immediately at our expense.

We take extraordinary care in packing each order with plenty of secure shipping supplies (bubble wrap, heavy shipping boxes, peanuts, etc., and we have never received a complaint of any item arriving broken. In the event this has occurred, it has been the sole responsibility of the USPS for careless handling of your package; therefore, should anything break during shipping, you MUST FILE A CLAIM with the USPS. This means, you will have to take your package to your local post office for them to examine the damage they caused. We are NOT RESPONSIBLE for any damage caused by the USPS and highly recommend you opt to pay the additional amount for insurance. This holds true for packages lost in transit. We ship to the address listed by the customer on their order. Once the package leaves our hands and after inspection by the USPS for secure shipping guidelines, it is no longer under our control and you must deal with the USPS. We are also not responsible for orders lost in the mail. Orders are only insured if delivered via Priority Mail service.

If the order is returned due to insufficient address, we will contact the customer by email. If you have not responded within 24 hours, we will contact the customer once again. If the customer still has not responded, we will refund the order minus the shipping cost, as it is not our fault or the shipper’s fault that the order was returned.